TERMS AND CONDITIONS

  1. Introduction

Welcome to Wheelmania LTD. These Terms and Conditions govern your use of our website www.wheelmania.co.uk and our services, including the purchasing of wheels, tyres, and refurbishment services. By accessing our website and utilizing our services, you agree to be bound by these Terms and Conditions. Wheelmania LTD reserves the right to update these terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new Terms and Conditions.

  1. Acceptance of Terms

By accessing, browsing, and using the Wheelmania LTD website and by placing orders through our e-commerce platform, you acknowledge that you have read, understood, and agree to comply with the terms and conditions outlined herein. If you do not agree to these terms, please refrain from using our website and services.

  1. User Eligibility

The use of the Wheelmania LTD website and its services is restricted to individuals who are legally capable of entering into binding contracts. Users under the age of 18 are prohibited from making purchases on our website without parental or guardian consent. By using our website, you represent and warrant that you meet these eligibility requirements.

  1. Electronic Commerce Regulations Compliance

In accordance with the Electronic Commerce Regulations, Wheelmania LTD provides the following information:

  • Company Name: Wheelmania LTD
  • Trading Name: Wheelmania
  • Registered Address: C/O Michael Heaven & Associates Limited 47 Calthorpe Road, Edgbaston, Birmingham, West Midlands, United Kingdom, B15 1TH
  • Contact Email Address: info@wheelmania.co.uk
  • Company Registration Number: 06970023
  • VAT Number: 977230890
  1. Product Descriptions and Availability

Wheelmania LTD endeavours to provide accurate and up-to-date information on our website regarding our products and services. However, we cannot guarantee that all product descriptions, photographs, pricing, or other content on the website is accurate, complete, or current. The availability of products and services is subject to change without notice.

  1. Pricing and Payment Terms

All prices listed on the Wheelmania LTD website are inclusive of VAT (where applicable) and are subject to change without notice. We accept various forms of payment as indicated on our website. By placing an order, you agree to pay the stated price for the products. Wheelmania LTD is not responsible for any charges or fees that may be applied by your bank or credit card issuer.

  1. Consumer Rights Act Compliance

Wheelmania LTD complies with the Consumer Rights Act, ensuring that all product descriptions are accurate and not misleading. This compliance extends to all aspects of our business dealings, ensuring that consumer rights are always upheld.

    1. Accessibility and Usability

    Wheelmania LTD is committed to ensuring that our website is accessible and user-friendly for all customers, including those with disabilities. We continuously work towards aligning our website with the Web Content Accessibility Guidelines (WCAG) to ensure a seamless and inclusive online shopping experience.

  1. Data Protection and Privacy

In compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Wheelmania LTD takes the privacy and security of our customers’ personal data seriously. Our data handling practices are outlined in our Privacy Policy, which is readily accessible on our website. This policy provides detailed information on how we collect, use, store, and protect your personal data

  1. Intellectual Property Rights

All content on the Wheelmania LTD website, including but not limited to text, graphics, logos, images, and software, is the property of Wheelmania LTD or its content suppliers and is protected by international copyright and trademark laws. The Wheelmania LTD name and logo are trademarks of Wheelmania LTD. Unauthorized use of our intellectual property is strictly prohibited.

  1. User-Generated Content

Wheelmania LTD allows users to post content such as product reviews, ratings, and comments. By posting content on our website, users agree to abide by our guidelines and ensure that their contributions are respectful, accurate, and lawful. Wheelmania LTD reserves the right to monitor, edit, or remove user-generated content at our discretion.

  1. Prohibited Uses of the Website

Users of the Wheelmania LTD website are prohibited from:

  • Using the website in any way that is unlawful, fraudulent, or harmful to others
  • Uploading, transmitting, or distributing viruses or other malicious software
  • Attempting to gain unauthorized access to our website or server
  1. Engaging in data mining, data harvesting, or similar activities
  1. Modification of Terms

Wheelmania LTD reserves the right to modify these Terms and Conditions at any time. Changes will become effective immediately upon posting on our website. It is the user’s responsibility to review these terms regularly to stay informed of any changes.

  1. Termination of Use

Wheelmania LTD reserves the right to terminate or suspend access to our website and services without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms and Conditions. All provisions of the Terms and Conditions that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

    1. Compliance with International Laws

    While Wheelmania LTD primarily adheres to UK laws and regulations, we recognize the global nature of our online presence. Therefore, we endeavor to comply with legal requirements of other jurisdictions insofar as they apply to international customers. Users accessing our website from outside the UK are responsible for compliance with local laws.

  1. PCI Compliance and Payment Security

Wheelmania LTD is committed to ensuring the security of online transactions. We adhere to the Payment Card Industry Data Security Standard (PCI DSS) to safeguard credit card information and provide secure payment options. We regularly update our security measures to prevent unauthorized access or data breaches.

  1. Strong Customer Authentication

In accordance with the Payment Service Directive 2 (PSD2), Wheelmania LTD implements Strong Customer Authentication (SCA) measures. This involves two-factor authentication processes to enhance the security of online payments and reduce the risk of fraud.

  1. Ban on Surcharges

In compliance with applicable laws, Wheelmania LTD does not add surcharges for transactions using any specific method of payment, such as credit cards or electronic payments. We aim to provide a transparent and fair pricing structure for all our customers.

  1. Website Availability and Maintenance

Wheelmania LTD does not guarantee that our website will be available at all times. Access to the website may be temporarily suspended without notice in the event of system failure, maintenance, repair, or for reasons beyond our control.

  1. Limitation of Warranty

Wheelmania LTD provides its website and services on an “as is” and “as available” basis without any warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our website will be uninterrupted, timely, secure, or error-free.

    1. Dispute Resolution

    In the event of a dispute arising from the use of the Wheelmania LTD website or services, we strongly encourage users to contact us directly for a resolution. If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts of the England and Wales. Please refer to the Jurisdiction policy for more information on this section.

  1. Notifications and Communications

All notifications and communications from Wheelmania LTD to users will be made through the provided email address or through postings on the website. Users are responsible for ensuring their contact information is current and accurate.

  1. Force Majeure

Wheelmania LTD shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Wheelmania LTD’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation, acts of God, war, terrorism, government restrictions, or any other force majeure event.

  1. Entire Agreement

These Terms and Conditions constitute the entire agreement between the user and Wheelmania LTD regarding our services and the use of our website, superseding any prior agreements between the user and Wheelmania LTD. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

DELIVERY, RETURNS AND REFUND POLICY

Welcome to Wheelmania LTD, your online destination for quality alloy wheels and tyres. We are committed to providing you with the best products and services possible. This delivery, returns and refund policy outlines how we handle the delivery, returns and refunds of your orders placed on our website. Please read this policy carefully before placing an order with us. By placing an order, you agree to be bound by this policy and our terms and conditions.

This policy covers the following topics:

  • Delivery terms: how we process, ship and deliver your orders, and what to do if you miss a delivery or want to collect your order from our premises
  • Returns and refund terms: how we handle faults, returns and refunds of your orders, and what charges and conditions may apply
  • Other terms: how we deal with ownership of goods, product condition and warranty, deposits and order cancellation, and unclaimed goods

Please note that some of our products and services may have additional or different terms and conditions that apply to them. These will be clearly stated on the product or service page or in a separate agreement. In case of any conflict, the specific terms and conditions will prevail over this policy.

This policy is effective from 1st December 2023 and may be updated or changed from time to time. We will notify you of any significant changes by posting a notice on our website or by contacting you directly. Your continued use of our website and services after any changes means that you accept the updated or changed policy.

If you have any questions or concerns about this policy or your orders, please do not hesitate to contact us. We are always happy to assist you and resolve any issues that may arise. You can reach us by phone, email or through our online contact form. Our contact details are available on our website. Thank you for choosing Wheelmania LTD. We appreciate your business and support.

Delivery Terms

Order Processing and Delivery:

  • • All online orders at Wheelmania LTD are processed immediately upon receipt.
  • • We prioritize efficient packaging and dispatch to ensure prompt delivery.
  • • The specified delivery times are accurate provided the items ordered are in stock.
  • • In cases where items are out of stock or delivery is expected to be delayed, we will inform customers via phone or email before processing the transaction.

Shipping Costs

  • • The cost of delivery for orders placed on Wheelmania LTD is calculated based on the weight of the items and the delivery location.
  • • Our national courier service ensures that all deliveries are insured against damage or loss during transit.
  • • We strive to offer competitive and fair shipping rates to all our customers.

Collection Option:

  • • Customers have the option to collect their orders directly from our premises.
  • • This option can be selected at the checkout stage, and the delivery charge will be waived.
  • • Collection is especially convenient for local customers and may shorten the lead time of your order slightly.
  • • Please note that collection might still require a brief waiting period for stock transfer or additional preparation for your order.
  • • When collecting your items, you must bring photo ID, such as a driving licence or passport (the name on the ID must match the name details in the payments section of the order), the payment card you used to purchase your items and provide your order number.

Missed Deliveries:

  • • Our deliveries require a signature upon receipt to ensure secure and confirmed delivery.
  • • If you are not available to receive your delivery, the courier will leave a card with details for rearranging a second delivery at no extra cost or for collection from a local depot.
  • • For added convenience, deliveries can be arranged to go directly to a work address, provided full business name, address, and contact telephone number are given.

Missed Deliveries:

Initial Wheel Tightening:

  • • Customers are advised to re-tighten wheel nuts after the first 25 miles of fitting. This is a safety precaution to ensure the integrity of the wheel fitting and should be strictly followed.

Reporting Faults:

  • • Any faults found in alloy wheels or tyres must be reported to Wheelmania LTD within 24 hours of fitting. For mail order items, faults must be notified within 24 hours of receipt.
  • • We emphasize the importance of this timeframe as replacements or refunds cannot be processed for faults reported after these periods.

Ownership of Goods:

  • • All goods purchased from Wheelmania LTD remain our property until they have been paid for in full.
  • • This condition applies to all products and is part of our standard sales agreement.

Handling Charge on Returns:

  • • We aim to keep our returns process fair and transparent. In the event of a return, we apply a handling charge of 25% to cover the costs associated with processing and restocking. We encourage our customers to review this charge carefully before deciding to return a product. Our refund policy is designed to be fair and in compliance with UK consumer protection laws, ensuring that you are not unduly burdened by these charges.
  • • This condition applies to all products and is part of our standard sales agreement.

Product Condition and Warranty:

  • • Please note that due to normal wear and tear, some deterioration in the finish of polished wheels is expected over time.
  • • Wheelmania LTD does not provide warranties for the finish on polished wheels.
  • • Wheels that have been fitted with tyres are not eligible for return under any circumstances.

Returns Procedure:

  • • Returns are accepted only with prior arrangement with our sales department.
  • • All goods must be returned in their original condition. Unauthorised returns will be refused.
  • • To initiate a return, please contact our sales team for guidance and approval.
  • • Lugware bought in store has a return policy of 7 days from the date of purchase. Used or damaged items won't be accepted for return under any circumstances.

Deposits and Order Cancellation:

  • • Deposits made for orders are non-refundable and are held for a period of 7 days.
  • • After 7 days, if the transaction is not completed, the goods will remain the property of Wheelmania LTD, and the deposit will be forfeited.
  • • In case of order cancellation, a handling and restocking charge of 25% will be applied.

Unclaimed Goods:

  • • Goods that are left on Wheelmania LTD’s premises must be collected within 7 days of notification.
  • • In the event that goods are not collected within this timeframe, they will be disposed of, and any rights to the goods will be forfeited.

Warranty Claims:

  • • Wheelmania LTD does not provide warranties for wheels that have undergone repairs such as welding or straightening.
  • • Warranty claims become invalid if the wheels are damaged due to kerbing, scuffing, or stone chipping.
  • • Customers are encouraged to carefully inspect the wheels upon receipt and prior to any fitting or repair work.

Insurance and Damaged Goods:

  • • Our shipments include insurance to cover potential transit damages.
  • • If you receive a package that appears damaged, please sign for the goods and clearly mark "DAMAGED" next to your signature.
  • • In the event of finding damaged goods upon opening the package, contact us within 24 hours so we can arrange for the collection of the damaged item and redelivery of a replacement at no additional charge.
  • • Goods showing signs of fitting are excluded from the exchange policy.

Special Order Items:

  • • Special order items, including alloy wheel and tyre packages, are made to customer specifications and are therefore non-returnable.
  • • These products are considered final sale and are not eligible for refunds or exchanges.
  • • Additional Terms
  • • Wheelmania LTD's warranties and guarantees are provided solely by the product manufacturers and UK importers.
  • • Any warranty claims must be accompanied by the original invoice and discussed with us before goods are returned.
  • • Products that have been modified or sold to a third party are not covered under warranty.
  • • Note: Chrome alloy wheels and wheels with a polished face or rim come with a limited 6-month warranty due to UK's climatic conditions and road salts.

Contact Us

This Copyrights Policy establishes the guidelines for the use of copyrighted material on the Wheelmania LTD website (www.wheelmania.co.uk)and the protection of our intellectual property. It is intended to ensure respect for the intellectual property rights of Wheelmania LTD and third parties.

Intellectual Property of Wheelmania LTD

If you have any questions or concerns about this policy or your orders, please do not hesitate to contact us. We are always happy to assist you and resolve any issues that may arise.

You can reach us by phone, email or through our online contact form. Our contact details are available on our website. Thank you for choosing Wheelmania LTD. We appreciate your business and support. We look forward to serving you again soon. Have a great day.

COPYRIGHTS POLICY FOR WHEELMANIA LTD

Introduction

Ownership of Content:

  • • All content displayed on the Wheelmania LTD website, including text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, and software, is the property of Wheelmania LTD or its content suppliers. This content is protected by UK and international copyright laws.

Use Restrictions:

  • • The content of the Wheelmania LTD website is intended solely for personal, non-commercial use by the users of our site. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Wheelmania LTD website without the express written consent of Wheelmania LTD.

Trademark Information:

  • • The trademarks, logos, and service marks displayed on the Wheelmania LTD website, including but not limited to the Wheelmania LTD name and logo, are registered and unregistered trademarks of Wheelmania LTD. Nothing in this policy should be construed as granting any license or right to use any trademark without the prior written permission of Wheelmania LTD.

User-Generated Content

User Contributions:

  • • Users of the Wheelmania LTD website may submit content such as comments, reviews, and other materials. By submitting such content, users grant Wheelmania LTD a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

Content Responsibility:

  • • Users are solely responsible for their own content submissions, including the legality, reliability, and appropriateness of such content. Wheelmania LTD reserves the right to remove any user-generated content that is deemed to violate copyright laws or the rights of others.

Copyright Complaints:

  • • Wheelmania LTD respects the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide us with written notice containing the following information: your name, address, telephone number, email address, a description of the copyrighted work that you claim has been infringed, a description of where the alleged infringing material is located on the site, a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law, and a digital or physical signature.

Enforcement and Termination

Policy Enforcement:

  • • Wheelmania LTD takes a proactive approach to enforce this Copyrights Policy. We reserve the right to take appropriate action against any use of our content that violates these terms, including, but not limited to, removing the infringing material and terminating the accounts of violators.

Changes to the Policy:

  • • Wheelmania LTD reserves the right to modify this Copyrights Policy at any time. Any changes will be posted on this page, and users are encouraged to review this policy periodically to stay informed of their obligations and rights.

JURISDICTION AND GOVERNING LAW POLICY FOR WHEELMANIA LTD

Introduction

  1. 1 . Purpose: This Jurisdiction and Governing Law Policy establishes the legal framework under which Wheelmania LTD operates its online and in-store services.
  1. 2 .Governing Law

2.1 Applicable Law: All transactions, agreements, and disputes arising out of or in connection with services provided by Wheelmania LTD, whether conducted through our website www.wheelmania.co.uk or at our physical locations in Birmingham and Evesham, are governed by and construed in accordance with the laws of England and Wales.

  1. 2.2  Legal Compliance: Wheelmania LTD adheres strictly to the laws and regulations applicable within England and Wales, ensuring full legal compliance in all business operations.
  1. 3. Jurisdiction

3.1 Jurisdiction for Disputes: Any disputes or legal proceedings arising out of or in connection with the use of our services or products will fall under the exclusive jurisdiction of the courts of England and Wales.

3.2 Venue: The courts in Birmingham and Evesham will be the primary venues for any legal proceedings, reflecting the physical presence of our business operations in these locations.

  1. 4. Interpretation of Terms

4.1  Interpretation: This policy is to be interpreted in line with the substantive laws of England and Wales, excluding any conflict-of-law principles.

  1. 5. International Considerations

5.1  International Users: For Users outside the United Kingdom, Wheelmania LTD complies with the laws of England and Wales, and such Users submit to the jurisdiction of these courts for any matters arising from their use of our services.

  1. 6. Amendments to the Policy

6.1 Policy Revisions: Wheelmania LTD reserves the right to revise this Jurisdiction and Governing Law Policy at any time, as necessary, to reflect changes in the law or our business practices.

6.2 Notification of Changes: Changes to this policy will be communicated through our website or other appropriate channels.

  1. 7. Contact Information

7.1 Queries and Legal Contacts: For any inquiries or concerns regarding this policy, please contact Wheelmania LTD at our Birmingham or Evesham locations, or via our website.

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